Introduction to Management

Broward Community College Center for American Education/Singapore MAN2021: Introduction to Management Instructor: Mr Stewart Lau Contact: stwrtlau@yahoo. com. sg; 6223-4566 Course Description: This course is an introduction to the study of management, designed to allow the students to have a better understanding of its concepts and principles. Emphasis is placed on the management functions of planning, organizing, staffing, directing and controlling. Principles of scientific management, motivation, and economic analysis are studied relative to their use in business decisions.

Course topics include: *Management; Objectives and plans; Management by objectives and approaches to planning; Management decision-making. *The Organizing Function: Process and structure; Staffing and organization; Informal organization and motivation. *Effective Leadership, Organization and Climate: Change and development; Organizational communication; Management and control. *Production and Operation Management I and II: Managing small businesses; Managing the multinational enterprise; Corporate social responsibility and business ethics.

Text: Course Outcomes: Upon successful completion of the course, the students should be able to have a full understanding of the concepts and the principles of management. The students should be able to develop an ability to analyze and apply management concepts to solve management problems at any given business situation in the most professional manner. Student Grading and Evaluation: Two term papers (20% each): 4-6 pages, double-spaced Class Attendance (5%) Class Discussion and Participation (10%) Quizzes (20%) Group Project (20%) Project Presentation (5%) Final Examination (20%)

Paper Assignments: Each paper must be between 5-6 pages in length, double-spaced. Each paper should include citations and a bibliography. The lecturer should give approval on paper topics beforehand. No late papers will be accepted unless permission has been granted at least one week before the due date. Class Attendance and Participation: Students must attend at least 90% of the class in which they have enrolled in order to comply with the regulations of the Center for American Education, Broward Community College, Singapore Immigration and the Singapore Ministry of Education.

Class participation and involvement will be monitored and measured Academic Honesty: CAE expects its students to be honest in all of their coursework and activities. Breaches of academic honesty include cheating, plagiarism, misrepresentation, bribery, and unauthorized possession of examinations, papers, or other class materials that have not been formally released by instructors. A student’s work must be the result of this or her own thought, research, or self-expression. Student Responsibilities: This class will encourage students to critically evaluate the management style as needed in each area.

Rather than to memorize the management methodology as developed over the years, the students are needed to develop their own thinking skills to overcome each management problem. Students will be provided with many case studies that they are required to analyze. Each student is expected to develop his or her own writing skills to analyze each management problem, explore the topics more in-depth and express personal views. In order to facilitate learning, students will be expected to read up on each topic prior to attending the class as well as to be punctual for each class session.

Students are encouraged to keep apprised of current events through daily local newspapers as well as on-line sites such as The Washington Post (www. washingtonpost. com), CNN (www. cnn. com), and the BBC (www. bbc. com). Course Overview: (17 Unit Titles) Upon completion of this course, the students should be able to describe management theories and relate them to management practices Unit 1. Management General Outcome: The students should be able to define the importance of management and the skills needed in management. Specific Learning Outcomes:

Upon completion of this unit, the students should be able to: *State the importance of management in all types of organizations *Define management and describe the work of managers *Identify and describe the management functions of planning, organizing, directing, and controlling *Explain the following managerial skills: i. Technical ii. Communications iii. Human iv. Analytical v. Decision Making vi. Conceptual *Distinguish between the classical and behavioral schools of management *Relate the importance of situational management Unit 2. Objectives and Plans General Outcome:

The students should be able to describe the importance of setting goals and techniques for making plans Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe the goal-setting and planning sequence *Discuss types of objectives a firm must consider *Relate the goal complexities which management confronts *Explain the importance of planning for both upper and lower-level management *Describe the concept of reactive planning and its importance to a business person *Recognize various types of standards that may be established State why plans are not successful Unit 3. Management by Objectives and Approaches to Planning General Outcome: The students should be able to define the approach called ‘Management By Objectives’ (MBO) Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *State the value of the management by objectives approach to planning *Relate how the application of MBO has progressed from an emphasis on performance appraisal to planning and control, and, most recently, to an integrated system of management Describe the essential elements of the MBO programs *Explain how MBO can be used by an organization *List and briefly describe the primary benefits and potential problems with MBO programs *Identify important guidelines for improving the effectiveness of MBO Unit 4. Management Decision Making General Outcome: The students should be able to describe recognized decision-making techniques Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Discuss the phases of the decision-making process *State what is required for decision making to take place Describe the components of the conceptual framework of management science *List and discuss stages of the scientific method *Relate the importance of model building to a manager *Define a management information system *Describe the steps that should be completed in developing a management information system. Unit 5. The Organizing Function: Process and Structure General Outcome: The students should be able to define types of organizational structure and the methods used in establishing formal organizational structures Specific Learning Outcomes: Upon completion of this unit, the students should be able to: Identify and describe the basic components of the organizing process *List and describe the primary means of departmentalization *Identify approaches used in delegating responsibility *Describe and define the basic principles of authority, responsibility and accountability *Identify the basic types of organization structures and the advantages and disadvantages of each *Explain the situational approach to organization Unit 6. Staffing the Organization General Outcome: The students should be able to describe the problems and processes of putting the right people in the right positions

Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe the importance of the staffing function of management *Identify components of the human resources system *Explain the process of determining the personnel needs of the organization, and define the various aspects of the staffing process *State the legal requirements that must be met in staffing an organization, and identify the major provisions of federal laws affecting the selection process *Explain each phase of the recruitment and selection process *Describe concerns in selecting managerial personnel

Unit 7. The Informal Organization General Outcome: The students should be able to explain how the informal structure is created and how it functions Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe the importance of the informal group in the organization *Distinguish between the formal and the informal organization *Identify the basic characteristics of the informal group *List the values and losses associated with the informal organization *Explain the importance of status, power, and politics in an organization

Unit 8. Motivation General Outcome: The students should be able to define the recognized theories of motivation Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe the process of motivation *Identify the basic philosophies of human nature as contained in Theory X and Theory Y *Describe the basic needs of man as presented in Maslow’s hierarchy of needs theory and explain how organizations attempt to satisfy these needs *Identify Argyris’ maturation theory and how it relates to motivation *Describe the hygiene and motivation theory Explain how motives—such as the needs for achievement, power, and affiliation—affect the behavior of individuals *Describe how the expectancy theory can be useful to managers in motivating employees *Explain organization behavior modification and how the techniques can be applied in organizations *Describe the role of money as a motivator, programs of job enrichment, and the application of the self-fulfilling prophecy Unit 9. Effective Leadership General Outcome: The students should be able to define the recognized theories of leadership Specific Learning Outcomes:

Upon completion of this unit, the students should be able to: *Define the process of leadership *Explain why there is no one most effective leadership style *Explain the types of power a leader may possess *Describe the trait, behavioral, and situational theories of leadership *State the behavioral leadership theories developed by Likert, Blake and Mouton, Tannenbaum and Schmidt, and researchers at Ohio State University *Identify the two basic dimensions of leadership behavior *Describe the situational leadership theories developed by Fiedler, Reddin, Hersey and Blanchard State the importance of an approach to leadership that gives adequate consideration to the situational dimensions Unit 10. Organizational Climate. Change and Development General Outcome: The students should be able to explain the meaning of organizational climate and what causes it to change Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe the importance of surveying the organizational environment prior to making changes *Explain the reason for the trend toward a more participative climate Identify the situational factors that take place for change to occur *Identify sources of resistance to change and the approaches that can be used in reducing resistance to change *Describe the techniques that are available to implement change Unit 11. Organizational Communication General Outcome: The students should be able to define techniques used in improving communications Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Identify basic components of the communication process *Describe the techniques involved in both downward and upward communication List barriers that can cause breakdowns in communication *Explain techniques that are available to facilitate communication *Describe how conflict management is important as a facilitator in the communication process Unit 12. Management and Control General Outcome: The students should be able to explain the control function and how it is related to other management functions Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe factors involved in the basic control process *Explain hy the planning and controlling functions are so closely related *State the procedure for setting strategic control points *List and briefly describe how actual performance may be compared to standards *Explain the importance of a properly developed budget for a manager *Describe how the process of control varies for different levels of management *List the beneficial techniques in administering discipline Unit 13. Production and Operations Management I General Outcome: The students should be able to describe the production function and its relation to other main functions of the organization

Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Identify traditional production management techniques *List the basic production and operations management *Explain how many of the quantitative techniques are used in business *Describe how financial models may be used by managers in decision making *Identify the basic requirements needed to work a linear programming problem *Explain the forecasting techniques of moving averages, exponential smoothing, regression, and times series analysis Unit 14. Production and Operations Management II

General Outcome: The students should be able to identify basic quantitative control techniques Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe how the simulation and waiting-line theory may be used to solve business problems *Explain basic quantitative techniques available for use in the control function *Describe how PERT may be used to assist in both planning and controlling Unit 15. Managing Small Businesses General Outcome: The students should be able to explain major problems of small businesses and how managers attempt to solve these problems

Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Define types of small businesses according to the classification standards established by the Small Business Administration (SBA) *Identify the primary reasons for the high failure rates of small businesses *Describe how situational forces affect the management of small businesses *List major personality characteristics of the typical entrepreneur *Describe types of financial, procurement, and management assistance available to small businesses from the U.

S. Small Business Administration Unit 16. Managing the Multinational Enterprise General Outcome: The students should be able to define the characteristics, problems, and benefits of multinational enterprises Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Describe characteristics of the multinational enterprise *Explain the history and development of multinationals *Identify and describe the situational factors to be considered in managing multinationals Explain the personnel problems encountered by multinationals Unit 17. Corporate Social Responsibility and Business Ethics General Outcome: The students should be able to describe how business influences society and the social responsibility of business Specific Learning Outcomes: Upon completion of this unit, the students should be able to: *Define what is meant by the ‘social responsibility of business’ *List various groups in society that affect a business firm *Describe the role of business in society Explain the arguments ‘fear’ and ‘against’ the acceptance of social responsibility by businesses *State the major federal legislation affecting social responsibility *Describe the current practices of some companies with regard to social responsibility *Explain the importance of business ethics and identify major factors affecting managerial ethics *Define ethics and provide examples of unethical practices *Describe and illustrate typical ethical dilemmas faced by managers