Management Information System Term Paper

[pic] Table of Contents 1. Introduction 1. 1 Background of the report: We have selected Huawei Technologies Company Limited for our MIS project. We selected Huawei Technologies Company Limited because this is a Chinese company . At first we selected Citycell (Telecom Operator), but when we visited City cell we learnt that City-cell is now using Huawei product, and Huawei is a Chinese company. We know about the quality of Chinese product. Most of the Chinese product can not make people happy or satisfied. But we found that Huawei now is one of the top positions in the world.

This inspired us about the Huawei. Huawei Bangladesh branch office is located in Gulshan 1 Uday tower. We visited the office and talked to the Assistant Manager Mr. Shakib Ahmed (Product department). He told us about the uses of MIS (Management Information System) in Huawei Technologies Ltd. 1. 2 Data Collection Method: Primary data was collected directly from the organization in terms of visits and face to face interview, with access to the website of the company. The collected data was then compiled and processed both manually and using computer. Data collected was also edited carefully. . Background of the company: Huawei is one of the world’s leading networking and telecommunications equipment suppliers, delivering long-term value and potential growth to customers. The company is dedicated to providing innovative and customized equipment, services and solutions to meet the different needs and requirements of customers worldwide. Huawei’s product portfolio comprises wireless products (e. g. UMTS, CDMA2000, GSM/ GPRS/ EDGE and Wi-MAX); network products (e. g. NGN, xDSL, and optical network and data communications products); value-added services (e. g. ntelligent network, CDN/ SAN and wireless data) as well as mobile and fixed terminals. Huawei becomes one of the top ten Chinese world-class brands, according to the survey result released by Financial Times of The United Kingdom on 31 August 2005. Established in 1988, Huawei is headquartered in Shenzhen, China. The company serves over 300 telecommunications operators including 22 of the world’s top 50 operators. Huawei Technologies (Bangladesh) Limited, a 100% subsidiary company of Huawei Technologies. The company is one of the leading telecom solutions providers in Bangladesh. 2. Nature of the business: Huawei Technologies is a leader in providing next generation telecommunications networks, and now serves 31 of the world’s top 50 operators, along with over one billion users worldwide. The company is committed to providing innovative and customized products, services and solutions to create long-term value and growth potential for its customers. Huawei Technologies (Bangladesh) Limited, mainly provide telecom solutions to the telecom operators. The Telecom operators are Bangladesh is right now, Aktel, Banglalink, City cell, Grameen Phone, Tele talk, Warid, Ranks Tel etc. . 2 Huawei Department: Huawei has mainly two departments, Supply Chain and Logistic Department & Technician Support Department. Again Supply Chain & Logistic Department segmented in six departments. Huawei has no TQM department. They give the entire department same priority and maintaining standard quality. At the end of 2007, Huawei Technologies Limited has around 62,000 employees. In Bangladesh they have total 600 employees. 100 employees are Chinese and 500 employees are Bangladeshi. The following diagram shows the companies total department. [pic]

Diagram: Huawei Technologies total Department. 3. Information Technologies: Information systems and technologies are a vital component of successful business organizations. When computer and communications technologies are combined, the result is information technology. Information Technology (IT) is a general term that describes any technology that helps to produce, manipulate, store, communicate, and/or disseminate information. When speaking of Information Technology (IT) as a whole, it is noted that the use of computers and information are associated.

Huawei Technologies is a private high-tech enterprise which specializes in research and development (R&D), production and marketing of communications equipments, and providing customized network solutions for telecom carriers. Huawei is also using high technology including internet based information systems for the production and quality control purpose. We divided Huawei Information Technologies into four parts. • Huawei Computer Hardware. • Huawei Computer Software. • Huawei Data Resource Management. • Huawei Telecommunications and Networks. Benefits from the High Technology:

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The high technology system reduced the need for transportation of materials and decreased production time, thereby increasing the all-round efficiency and quality of production Major Area: We have selected two major areas for our project. • Major Area 1: Part 1: Huawei computer hardware. Part 2: Huawei Computer Software. • Major Area 2: Part 1: Huawei data resource management. Part 2: Huawei telecommunications and networks. 3. 1 Major Area 1: Huawei Computer Hardware (Part 1): Huawei technologies company Ltd is a well reputed company. In Bangladesh they are now in top positions.

Huawei strictly maintain some rules and regulations to their all department. 3. 1. 1 Huawei Computer Systems: Huawei is using Microcomputer systems and mid range systems. Basically Huawei uses computer in their most of the working activity. Huawei prefers computerized system than any type of manual systems. 3. 1. 2 Main Purpose of Microcomputer system: • Personal computers • Network computers • Technical Workstations 3. 1. 3 Main purpose of Midrange systems: • Network servers • Web Servers • Multi user systems 3. 1. 4 Desktop pc or Laptop: Huawei rules that Brand, Model and configuration this three will be always same (Fixed).

For desktop pc, both Chinese & Bangladeshi employees are using HP brand. For Laptop, Bangladeshi employees are using IBM, & Chinese are using DELL brand laptop. 3. 1. 5 Main function of Desktop PCs and Laptop: Huawei Admin department, Finance department and HR department people are using Desktop pc. Mainly for two purposes Huawei employees are using Desktop PC. • As a communication devices • Professional workstations for business professionals. Basically Product department, sales & marketing department employees are using laptop.

The main purpose of using laptop is the • Presentation purpose • Sales purpose • Easy to carry. 3. 2 Huawei Computer Software (Part 2): Computer software is the general term for various kinds of programs used to operate and manipulate computers and related devices. Huawei always used licensed version software. Basically computer software is divided into three parts. • System software • Programming software • Application software 3. 2. 1 Operating System: Huawei is using Microsoft windows XP & Microsoft Windows 2003 Operating system. Both are licensed and customized version.

Huawei is using Microsoft XP and Microsoft windows 2003 because of security purpose. Microsoft specially designed these operating systems only for Huawei Technologies Ltd. There are some difference between Huawei customized operating system and general operating system. The main difference between this two, Huawei customized operating system is much more secure than the general version. And there are so may option that are absent from the general version. Example: If any employee want to use internet in there laptop outside of their office they need special permission from the office.

Otherwise they can not access internet. And without permission if anyone try to access something they will be fined and get warning. 3. 2. 2 Email Communication: Huawei is using IBM Lotus Notes for email communication purpose. Lotus Notes is a client server, collaborative application developed and sold by IBM software group. IBM defines the software as an “integrated desktop client option for accessing business e-mail, calendars and applications on IBM lotus domino server. 3. 2. 3 In house customize security software: Huawei is using SPES as In House Customize Security software. . 2. 4 Antivirus software: Huawei is using Symantec & Norton Antivirus Software as virus protection software. Both are corporate version and specially customize for Huawei technologies. 3. 2. 5. 1Norton Antivirus software is a product of Symantec Corporation and is one of the most widely used antivirus programs. Norton Antivirus is sold as a standalone product and is also included as part of Norton Internet Security and Norton System works. There is also a standalone corporate version called Symantec Endpoint Protection(formally known as Symantec Antivirus Corporate Edition).

Which is aimed at centrally managed corporate environments and has features not present in the retail version of the software. 3. 3 Major Area 2: Huawei Data Resource Management (Part 1): Data Resource Management is a managerial activity that applies information systems technologies to the task of managing an organization’s data resources to meet the information needs of their business stakeholders. Today’s business enterprises cannot survive or succeed without quality data about their internal operations and external environment. There are basically four types of Databases. • Operational Databases Distributed Databases • Hypermedia Databases • External Databases Huawei Technologies Ltd is using Operational Database & Distributed Database. By using this two database system Huawei gathered project related information. Operational Database system: Huawei uses Operational Database because in Data warehousing the operational database is one which is accessed by operational system to carry regular operations of an organization. Operational database usually uses an OLTP Database (Online Transaction Processing Database) which is optimized for faster transaction processing that is Inserting, Deleting and Updating data.

On the other side, Data warehouses use OLTP (Online Transaction Processing Database) Data bases which are optimized for faster queries. Operational Database is usually put on a separate machine from Data warehouse to increase performance. Distributed Database System: Huawei uses distributed database because, a distributed database is a database that is under the control of central database management system in which storage devices are not all attached to a common CPU (Central Processing Unit).

It may be stored in multiple computers located in the same physical location, or may be dispersed over a network of interconnected computers. 3. 3. 1 Database Management Packages: There are different types of Database Management Packages like: •Microsoft Access •Lotus Approach •Corel Paradox Huawei is using Oracle Database. This is a rational database management system (RDBMS) and officially called Oracle Database. This Database helps Huawei to satisfy the corporate customers. 3. 3. 2 Database Model: There are different types of Database model. •Hierarchical •Network •Relational •Multidimensional

Huawei is using Hierarchical Database and Multidimensional Database structure. 3. 3. 2. 1 Hirerchical Data Model: Huawei is using Hirerchal Data Model because, in a hierarchical data model, data is organized into a tree-like structure. The structure allows repeating information using parent/child relationships: each parent can have many children but each child only has one parent. All attributes of a specific record are listed under an entity type. In a database, an entity type is the equivalent of a table; each individual record is represented as a row and an attribute as a column. 3. 3. . 2Multidimensional Data Model: Huawei is using Multidimensional Data Model because in a Multi-dimensional database are especially useful in sales and marketing applications that involve time series. Large volumes of sales and inventory data can be stored to ultimately be used for logistics and executive planning. For example, data can be more readily segregated by sales region, product, or time period. There are some other In house customizing database software or system software that Huawei uses based on their different department and purposes. Some of those are given in the below chart. Abbreviation |System |Department/Purpose | |3ms |Online data base |Marketing department | |CMS |Contract Management System |Marketing department | |SPMS |Spare Parts Management system |After sales Service | |SCMS |Supply Chain Management System |Marketing department | |CRMS |Customer Relationship Management |Marketing department | |OCSDS |Logistics and support |Logistics department | |BMS |Bidding Management System |Bidding department | 3. 4 Huawei Telecommunications and Networks (Part 2): The basic idea of telecommunication is the exchange of information. The information may include voice, text, data, image and video. A telecommunications network is therefore a system which can provide these services to a number of end users. From the end users’ perspective, the network has some main tasks: • Make interconnection of end users possible Facilitate exchange of information in a form desired and suitable for their terminals • Send and receive signals to/from the end users to facilitate the establishment, maintenance and dismantling of connections • Provide additional services such as wake-up calls, billing information etc. Huawei Technologies Ltd is using different types of Telecommunications Networks. Example: • WAN • LAN • VPN • Client/Server Networks 3. 4. 1 WAN: Wan means Wide Area Network. Wan is a computer network that covers broad area. WANs are used to connect LANs and other types of networks together, so that users and computers in one location can communicate with users and computers in other locations.

Many WANs are built for one particular organization and are private. Others, built by Internet service providers, provide connections from an organization’s LAN to the Internet. Example: any network whose communications links cross metropolitan, regional, or national boundaries. 3. 4. 2 LAN: LAN means local-area network. A Local Area Network is a computer network covering a small geographic area, like a home, office, or groups of buildings e. g. a school. The defining characteristics of LANs, in contrast to wide-area networks (WANs), include their much higher data-transfer rates & smaller geographic range. 3. 4. 3 VPN: VPN means virtual Private Network.

VPN Is a communications network tunneled through another network, and dedicated for a specific network. Client/Server Networks: Client Server Networks is a computing architecture which separates a client from a server, and is almost always implemented over a computer network. A client-server application is a distributed system that constitutes of both client and server software. 4. Some other information about Huawei Technologies Ltd: • Huawei Business type: Business to Business application. • Huawei Technologies Company Limited is using distributed server (IBM & Microsoft Sun Server). • Huawei IP is very strong and they are strictly following the security purpose. Business Applications: Huawei Technologies company limited mission is to focus on customers’ market challenges and needs by providing excellent communications network solutions and services(also internet based) in order to consistently create maximum value for customers. • Access control and Security: Huawei is using access control and security in its online network. Huawei is using authenticating users, authoring access and enforcing security features (In-house ). • Huawei have the workflow management software that help employees electronically collaborate to accomplish structured work tasks within knowledge-based business processed. • E-commerce success factors: – Performance and services – Personal Attention – Community Relationships – Security and Reliability Types of e-Commerce marketplace: Many to one (Buy-side market places) • In Decision support system all managers of Huawei are considered as a operational management. • Huawei have 19 levels in order to make or take decision. • • Electronic Business Systems: Huawei is using Contract management system and contract information system. • Enterprise Business Systems: Huawei has developed a flexible supply chain, which has enhanced their competitiveness in terms of providing fast, cost-effective and quality supply. Example: Huawei is now using 3D warehouse, the automatic warehouse. The entire production line layout was designed by FhG of Germany. • Decision Support Systems: Forecasting and for Market trend Huawei top level management is using Decision support system. Performance Evaluation: Huawei is maintaining excellent employee performance evaluation mechanism. Huawei is using “Key Performance Index” or KPI technique. The KPI is like a sort of Deming Wheel. “Key performance index” is totally online based system. Under the KPI technique, every employee of Huawei fill-up a form. Employees are Filling-up the form after every ending of three months or four quarter in a year by using internet. This form is called KPI. In KPI employees are fill-up their next three months plan, and also fill-up last 3 months working activities. After fill-up the KPI they get a result. They get the result from the Head Quarter based on the performance scale. |The scale limitations is 1 to 4 |Grade |Scale |Performance | |A |4 |Excellent | |B |3 |Good | |C |2 |Satisfactory | |D |1 |Need To Improvement | Table: Performance Evaluation scale. Analysis of the Scale: For example, in June an employee gets scale 4 or excellent result. That means his last 3 months performance was excellent. In ending of March he flied the KPI and that was given next 3 months plans or target, in June he get excellent result because he completed all the work based on the KPI plan. When an employee get scale 1 that means Need to improvement.

In Huawei technologies Bangladesh Limited, every employee is working under a supervisor. When an employee gets scale 1. His supervisor called him for meeting. In meeting they are discussed about the employee’s week areas and the step how the employee can solve the week areas. This is the way Huawei administration are observing or verifying every employee’s performance. • Financial Highlights and Growth of Company Sales: Huawei Technologies Limited has a stable and healthy financial growth. The following graph indicates five years contract sales of the company and their year wise performance. The graph also shows a good growth of the company and an upward sales trend yearto year.

This may be called also a sales stride where the business is of a highly competitive nature. [pic] Graph: Growth of company sales • Huawei Product Position in the Global Market: 1st position – Mobile Soft switch (2006) – MSAN (2006) – IP DSLAM (2006) – UMTS/HSDPA new contract-wins (2006) – Wireless CRBT (2006) 2nd position – Optical Network (2006) – CDMA2000 1xEV-DO new Contract-wins(2005) 3rd position – Service Provider Router (2006) 5. Recommendations: 1. Huawei is the market leader in network development sector of the Bangladeshi telecommunication field, especially for citycell but still the network is not up to the mark. Huawei needs to work more on this sector. 2.

Huawei is also a market leader for producing CDMA but the CDMA cell phones provided by them are not well profiled and featured enough. 3. As Huawei is a billion dollar company so we think all the customized software should be produced and developed in their in house department. 4. In the outer world Huawei leads the flag of China so we believe that it is their responsibility to remove the negative perception as to the product quality of China. 5. Though Huawei’s virtual security system is excellent but if there is any virtual war against the China then Huawei could be a massive target for the attacker. Hence, Huawei needs to remember this fact. 6. They need to come up with upgraded version of ZOOM. 6. Conclusion:

Citycell is the first mobile company not in Bangladesh but also in whole subcontinent and Huawei developed their telecommunication network so for quite a long time Huawei operates their action in Bangladesh. Though the telecommunication market of Bangladesh is not so big for Huawei but still it is a potential market. Moreover within 2025 Bangladesh could become middle income country so if they do not concentrate more on the market then there is a chance of losing the market share. To compete its rivals Huawei needs to come up with an innovative service delivery program for their corporate customers otherwise Ericsson would grab almost all the market share of the current market. 7. References: 1. Mr. Shakib Ahmed Assistant Manager Product Marketing Dept

Huawei Technologies Bangladesh Ltd Phone: +88-01199-824435 Email: ahmed. [email protected] com 2. Mohibul Hasib Mahmud Sr. Manager, Network Routing BRAC BDMail Network Ltd. Email: [email protected] com 3. Management Information systems(4th edition) James A. O’ Brien 4. Management Information Systems Managing the Digital Firm (7th edition) Kenneth C. Laudon & Jane P. Laudon 5. Business Data Communications & Networking(6th edition) Jerry Fitzgerald & Alan Dennis 6. www. huawei. com 7. www. wikipedia. com 8. www. quickmba. com 9. www. microsoft. com ———————– Department of Huawei Technologies Limited a) Supply Chain and Logistic Department 1) Product Department ) Sales and Marketing Department 3) Marketing Finance Department 4) Accounts Department 5) Human Resource Department 6) Administrative Department b) Technical Support Department (TSD) 2008 MIS practice in Huawei Technologies Ltd Huawei Technologies Bangladesh Ltd [Uday Tower (2nd floor),plot No-57 & 57/A] [www. huawei. com] [pic] Prepared For: Mr. Ameen, M. M Nawaz (Faculty of Computer Science) American International University Bangladesh Prepared By: Farhana Mahmud I. D: 05-O5982-2 Anisur Rahman I. D: 05-05844-2 Hasnat H. M Abu I. D:05-05807-2 Kabir H. M Fahimul I. D:05-05947-2 Management Information System Term Paper [pic]