Hrm of Grameen Phone

[pic] Term Paper ON Introduction to Human Resource Management (Course Code # HRM-326) [pic] Date of Submission:30th April, 2007 Submitted To: MD. Anisuzzaman Course Lecture: Introduction to Human Resource Management Department of Masters of Business Administration ASA University of Bangladesh [pic] Submitted By: Group: B 01. Md. Badsha Faysal ID # 110502061 @ 5th Batch 02. Md. Fazlul Karim Sajib ID # 110502051 @ 5th Batch 03. Md.

Masbah Uddin Bhuiyan ID # 110502201 @ 5th Batch 04. Md. Abdul Kader Russell ID # 110502181 @ 5th Batch 05. Nayeema Nusrat ID # 110608401 @ 8th Batch Department of Business Administration Victoria University of Bangladesh. “Letter of Transmittal” Date: April 30, 2007 Tahmina Ferdous Course Lecturer Department of Business Administration Victoria University of Bangladesh, Dhaka-1205 Subject: Submission of a Term Paper on “Human Resource Management of the Grameen Phone Company Limited”.

Dear Madam, Here is our Term Paper on “Human Resource Management on Grameen Phone Mobile Company” that you have assigned us to submit as a partial requirement for the course “Human Resource Management” while writing this term paper we have gone through Internet, journal and newspapers for the relevant information of the assigned topic. Please call us any further information at your convenient time and place. Yours faithfully, Md. Masbah Uddin Bhuiyan Md.

Abdul Kader Russell Md. Badsha Faysal Nayeema Nusrat Md. Fazlul Karim Group: B BBA Program 5th Batch Department of Business Administration Victoria University of Bangladesh, Dhaka-1205. “Acknowledgement” We all praise to Allah for enabling us to complete our “Term Paper” with good and sound health. We would like to acknowledge our honorable teacher Tahmina Ferdous, Course Lecturer, Department of Business Administration, Victoria University of Bangladesh, Dhaka.

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She sincerely helped us and has given necessary suggestions in preparing our Term Paper. We are highly grateful to honorable teacher and we have gotten the information from the newspaper, journals and Internet and we have prepared our Assignment from the writings of them. Md. Masbah Uddin Bhuiyan Md. Abdul Kader Russell Md. Badsha Faysal Nayeema Nusrat Md. Fazlul Karim Group: B BBA Program 5th Batch Department of Business Administration Victoria University of Bangladesh, Dhaka-1205. “Table of Content” Chapter Name |Name of the Points |Page Number | | |Executive Summary | | |Chapter-01 |Introduction: |01-02 | | |Origin of the Study | | | |Objective of the Study | | | |Methodology of the Study | | | |Limitation of the Study | |Chapter-02 |Human Resource Management |03 | |Chapter-03 |Topic of the Term Paper: |04-09 | | |Human Resource Management of Grameen Phone | | |Chapter-04 |Problems & Solutions |10-11 | |Chapter-05 |Findings and Analysis |12 | |Chapter-06 |Conclusion |13 | | |References |I | | | Appendix |II-V | “Executive Summary” In every organization Human Resource Management has a direct impact on its business. In a small firm they sometimes have Human Resource Department and for these they use only generalist or sometimes all of Human Resource functions are done by the manager. As a large organization the management division must need to have a particular Human Resource Department to follow the Human Resource functions effectively.

The larger organizations prefer to have the specialist key person of Human Resource Management. Human Resource Management, which activities designed to provide for, coordinates human resource of an organization. Human Resource Management is one of the most important functions of an organization as it is concerned with the formal system in an organization to ensure effective and efficient use human talent to accomplish organizational goals. In BBA program, one of the important parts of each course is to prepare a term paper on the assigned topic, which is related to the course. We have prepared our term paper on Human Resource Management in Telecom ector of Bangladesh that tries to show a better picture of Human Resource functions, problems and the relevant effectiveness to the organizations. Chapter-01 Introduction 1) Origin of the study: We are a group of student in BBA program. In this Program, one of the important parts of this course is to prepare a term paper on the assigned topic related to the course. In BBA program “Introduction to Human Resource Management” is a very important course. Our course teacher has provided us to prepare a term paper on assigned topic based on HRM related to the course. We have prepared our term paper based on our course teacher’s assigned topic. 1. 2) Objective of the study:

The main purpose of the report is to show a concrete overview of an organization and their Human Resource Management. The report will show the organization and their departments how they utilize Human Resources, their Human Resource Planning, Recruitment, Documentation, Orientation and Training, Performance Appraisal, Compensation & Benefits. 1. 3) Methodology of the study: In preparing our term paper we have gathered information through both of primary and secondary resources. The whole information has been gathered from the Internet, different books, magazines, newspapers and class lecture sheet. We have visited the selected organization to take information from the company personnel. 1. ) Limitation of the study: The main limitation of the study is that when we met the company personnel’s, they were not fully interested to give us full information about them & the company. They suggest us to visit the web site of their company. Their behavior was not satisfactory. Most of the information gathered from the Internet for their time limitation and for negative behavior of the company personnel’s. We tried overview the assigned whole sector only from one company’s perspective. Chapter-02 About Human Resource Management Human resource management is a modern term, traditionally referred to as personnel administration or personnel management.

It is the part of the organization that is concerned with the people dimension of an organization. In simple word Human resource management is the activities designed to provide for and coordinate human resources of an organization. It is concerned with formal system in an organization to ensure effective & efficient use of human talent to accomplish organizational goals. Chapter: 03 Topic of the Term Paper “Telecommunication Sector” Human Resource Management of Grameen Phone Company Limited The telecom sector is one of the most important sectors in Bangladesh and the companies those are involved in this sector are making huge profit. In telecommunication system, mobile phone is a well-known and easy way to communicate with others.

In Bangladesh, there are five mobile phone operators and another is pending. However, the number of mobile phone operator’s is more than any other small country but in Bangladesh, their business future is bright. They are investing huge money in this sector; one of them is Grameen Phone that largest mobile phone company in Bangladesh with having over 5000 employees and about 70000 sales representatives. Grameen Phone is owned by duel sharing company, they are Grameen telecom Bangladesh and Telenor Norway. Human Resource management is the most important part of an organization. Therefore, we will give a concrete overview on Grameen phone and their human resource management. About Grameen Phone Grameen Phone Ltd.

Has stepped into its 10th year of operation, having completed its 9th year on March 26, 2006. It is the leading telecommunications service provider in the country with more than 8. 5 million subscribers as of June 2006. Grameen Phone has been recognized for building a quality network with the widest coverage across the country while offering innovative products and services and committed after sales service. The Shareholders The shareholders of Grameen phone continue their unique in-depth experience in both telecommunications and developed. The international shareholder brings technological and business management expertise while the local shareholder provides a presence throughout Bangladesh and a deep understanding of its economy.

Both are dedicated to Bangladesh and its struggle for economic progress and have a deep commitment to Grameen Phone and its mission to provide affordable telephony to the entire population of Bangladesh. a) Telenor Mobile Communication Telenor As is the leading telecommunication company of Norway listed in both the also and NASDAQ stock exchange. It owns 62% shares of Grameen Phone Ltd. Telenor has played a pioneering role in the development of cellular communications. It has substantial international operations in mobile telephony, satellite operations and pay television services. In addition to Norway and Bangladesh, Telenor owns GSM companies in Denmark, Austria, Hungary, Russia, Ukraine, Montenegro, Thailand, Malaysia, Pakistan and Serbia.

Telenor uses the expertise it has gained in its home and international markets for the development of emerging markets like Bangladesh. b) Grameen Telecom Grameen Telecom, which owns 38% of the shares of Grameen Phone, is a not-for-profit company and works in close collaboration with Grameen Bank. The internationally reputed bank for the poor has the most extensive rural banking network in Bangladesh and also the expertise in micro finance. Grameen Telecom, with the help of Grameen Bank, manages the Village Phone Program, through which Grameen Phone provides its GSM services to the fast growing rural customers. Grameen Telecom trains the operators, supplies them with handsets and handles all after-sales services needed by the dispersed rural clientele.

Grameen Bank currently covers more than 67,000 villages, which are serviced by 2121 bank branches all over the countryside. As of May 2006, the bank had 6. 33 million borrowers, 97 percent of whom were women. Grameen Telecom’s objectives are to provide easy access to GSM cellular services in rural Bangladesh and creating new opportunities for income generation through self-management by providing villagers with access to modern information and communication technologies. Consumark has been operating in this market since 1997 for providing service to employers in the country and in regional centers outside of search, placement and recruitment of high quality professionals and employees at different levels from CEO to junior executives.

Our clientele include some of the top names in corporate, financial, development organizations, etc. Grameen Phone considers its employees to be one of its most important assets. GP has an extensive employee benefit scheme in place including Gratuity, Provident Fund, Group Insurance, Family Health Insurance, Transportation Facility, Day Care Centre, Children’s Education Support, and Higher Education Support for employees, in-house medical support and other initiatives. Grameen Phone Organ gram: Management Organ gram is given on Appendix. Management Division: In Grameen Phone there are four divisions, Human Resource division is one of the key important management division.

We will emphasis on Grameen Human Resource Department. Human Resource Management of Grameen Phone: In Grameen Phone they have a Human Resource division for directing the Human Resource functions. In this division they use some energetic & well-trained specialist managers; they do together the Human Resource activities or functions of Grameen Phone. The major functions are- 1) Human Resource Planning: Grameen Phone’s Human Resource Planning is to have number of qualified people in the right position in the right time. For these they forecast requirements through conducting job analysis. 2) Documentation: For documentation they use- ? Computerized Human Resource Information System ) Recruitment: In recruitment employees Grameen Phone follows- ? Use both the internal & external resources. ? Hire human resources. 4) Selection: In selecting employees they follow various steps process- ? Follow both the structured and unstructured interview. ? Prefer board interview. ? Finally choose right person. 5) Orientation: In orientation of employees they provide- ? Orientation kit with information for employees. ? Organizational orientation. ? Departmental orientation. 6) Training: Training is given to employees based on- ? New employees. ? Needs assessment. ? Project. ? Working relation training. ? Apprenticeship & classroom training method. ) Compensation: Grameen Phone provides the compensation to their employee’s are- ? Payments & ranges. ? Overtime. ? Holiday pay. ? Discount. 8) Benefits: As a permanent employee Grameen Phone individual has the benefits are- a) Fringes benefits: ? Insurance. ? Medical. ? Leave personal illness etc. b) Safety & accident prevention: ? Health facility. ? Tax shelter option. c) Physical facility: ? Tour facility. ? Rest room ? Parking* ? Cafeteria* * Note conditions apply. 9) Development: Grameen Phone makes development depends on- ? Employee survey ? Improve line support ? Changes in the management team. ? Needs assessment. 10) Performance appraisal:

Grameen Phone’s Human Resource Management and the managers are responsible for conducting performance appraisals. Their responsibilities are to: – ? Design formal performance appraisal system. ? Train managers in conducting performance appraisal. ? Maintain records & reporting. ? Evaluate performance. ? Promotion. ? Transfer etc. Chapter: 04 Problems and Challenges of HR functions in Grameen Phone In Performing HR functions, Grameen Phone Human Resource Department faces some problems and challenges these are: 1) At first they didn’t follow the EEO in Bangladesh and they don’t ask the female applicants to place in jobs traditionally held by men.

But when they tend to follow EEO rules they selected female employees for such positions. In performing such type of jobs their performance result was below than the rate. 2) Changing Management Team occurs problems for employees to adapt the new management policy. 3) In recruiting employees from the external resources the orientation and training take longer period of time. Problem solving: Solution-1: They followed the EEO laws to decrease gender discrimination. They also allow female applicants but they motivated the male applicants for such type of positions. Solution-2: An interview with the Grameen Phones managing director about strengthening the organization and changes in management teams are given below: Some structural changes in the company were initiated during the year with a much stronger regional focus,” explains Erik Aas. “The regional markets are becoming increasingly more important as a large portion of the subscriber growth is coming from these places. Six regional sales managers, based in the divisional headquarters, have been appointed with a strong mandate while the organizational structures of the regional offices have been considerably strengthened. ” The regional offices focus on the local market, network quality and coverage needs, providing after sales service and on serving the needs of the business customers in the regions. More than 1,500 new employers have joined the Grameen Phone family during the year. We have a skilled and highly motivated team which is very much target oriented,” says the Grameen Phone managing director. Automation is being increasingly introduced to further streamline the work processes and enhance the efficiency. “Introduction of the Enterprise Resource Planning (ERP) system was initiated during the year and it was implemented in February this year,” notes Erik Aas. Grameen Phone is also actively participating in initiatives to create synergies within the mobile phone operations of the Telenor Group. ” This is a very good initiative as it enables us to share and learn from each other’s experiences,” he says. Solution-3: In recruiting from external resources they prefer the experienced applicants. Chapter: 05

Findings of the Study Grameen Phone is the largest mobile phone operator in Bangladesh. Human Resource Management is one of the most important tasks to keep their position. In analysis the Grameen Phone and their Human Resource Management the major findings are: ? Four management divisions. ? Have Human Resource division. ? Use well trained key specialist HR managers. ? Above 5000 employees and about 70000 sales representative. ? Human Resource Planning over a period. ? Use Human Resource Information System (HRIS). ? Recruit from both external and internal resources. ? Effective selection process. ? Orientation and training given to the new employees. Training on needs assessment and project based. ? Consider employees as one of its most important assets. ? Payments on ranges, overtime & holiday payments. ? Extensive employee benefit scheme. ? Higher education support for employees. ? HR managers responsible for conducting performance appraisal. ? Design formal performance appraisal system. ? Train managers in conducting performance appraisal. ? No lock out and strike faced. ? Tend to follow EEO. ? Feel problems and solve it effectively. ? Employee survey and reporting. ? Different development programs. ? Effective management team. Chapter: 06 Conclusion The mobile phone operators are mainly service oriented.

In Bangladesh, telecom sector five running mobile phone operators are doing their business and another operator is pending to introduce its services, which is a good sign of this sector. Most of the companies are doing join venture business. In terms the local companies are merging with the foreign companies. Mobile phone operators as a large organization emphasis on human resource management. Human resource management impacts on company goal and the organization directly. The companies depend on the human resource department for all the human resource functions; Human resource planning, documentation, compensation & benefits, performance appraisal of employees.

In performing the human resource functions sometimes they faced by problems within the organization but a well effective performance and development by the specialist human resource manager could solve the problems. Development of mobile telecommunication system of Bangladesh through the companies’ organizational goal is the prime challenge for human resource departments of the mobile phone companies. Considering the above discussion, we would expect mobile phone operator to improve and strengthening their organization, should more emphasis on their Human Resource management and do their functions effectively. References 1. www. google. com 2. www. telenor. com 3. www. prothom-alo. com 4. www. grameenphone. com 5.

Grameen Phone Annual Report- 2006 6. Grameen Phone Newsletter issued 10th April 2007 7. Human Resource Management (8th Edition) By- Lloyd L. Byars, Ph. D. Professor of Management Dupree College of Management Georgia Institute of Technology. 8. Class lecture sheet Provided by- Tahmina Ferdous Department of Business Administration Victoria University of Bangladesh, Dhaka. 9. Ahmed Imtiaz Khan Officer Human Resource Department Head Office Grameenphone Ltd. Celebration Point, Road # 113 A, Plot 3 & 5 Gulshan, Dhaka-1212. Appendix [pic] Figure-1: Grameen Phone Logo [pic] Figure-2: Djuice Logo [pic] Figure-3: Grameen Phone Organgram [pic] Figure-4: Grameen Phone Location Map Type |Grameen Phone Company Limited | |Founded |1998 | |Headquarters |Celebration Point, Road # 113 A, Plot 3 & 5 Gulshan, Dhaka, Bangladesh [pic] | |Key people |CEO: Erik Aas | |Industry |Telecommunication | |Products |Telephony, EDGE, GSM | |Revenue |600 Million USD | |Net income |[pic]6,403. 8 Million Taka | |Employees |5000 | |Slogan |We are here to help | Figure-5: Grameen Phone at a glance.